Shipping
How much is shipping and who delivers my order?
Your order will be delivered by SF Express. The price for standard shipping is HKD 50. Deliveries are always free of charge for purchases over HKD 500.
Am I able to choose what time my parcel gets delivered?
Unfortunately, we don’t offer specific time slots for our deliveries at this time. However, once your order has been shipped, you may reach out to our courier partners to see if they can arrange a delivery during your preferred time slot.
When will I receive my order?
We aim to deliver all local packages within 4-7 business days, via tracked SF Express once your order and payment has been received. After a holiday weekend or a new product launch we might need a couple more days to catch up with orders.
Refund & Exchange
Refund Policy
As a small business we cannot offer a refund for change of minds. However, we want you to be happy, so if an item is faulty we will offer a replacement or a gift voucher for the amount if notified within 14 days of receiving the product.
Please note that all dog beds and treats have a strict no refund policy.
Exchange service available for Freedom Harness
Your wiggle-monster wouldn’t hold still and you couldn’t get a good measurement or you read the centimeters side instead of the inches side. We get it!
Unworn harnesses in new condition (used only to try on for fitting purposes) can be exchanged for just the cost of shipping. Contact Us for a Return Authorisation.
Any return postage is to be paid by the customer.